Front end developer and researcher
Layer notes
React.js, Webextention API, Atom (HTML5 / CSS3 / JS), Sketch, Final Cut pro
Case
Unc Inc
Year
2017
The challenge
Unc Inc now makes use of the bug tracker Mantis. This tracker is rather cumbersome and not very user friendly. Therefore it was my assignment to find and develop an easier way to report issues. The design challenge was: “How can Unc Inc develop a digital application that allows non-technical clients to report full/complete tickets on a website in an easy way, and that enables Unc Inc to receive all relevant data required to resolve a ticket?”
The solution
The result is a tool that allows a user to pinpoint the detected error in a similar way that a screenshot can be made on a Mac computer. In the background, all relevant data for the developer is retrieved. In this way, the client/user only needs to describe the issue and, if necessary, to indicate the importance of the error. The tool was tested multiple times by the target group and the response of the users is generally very positive. They find the tool easy and intuitive to work with and easy to understand. The target group would like to start using the tool in practice as soon as possible.
Download
The tool itself is open source. You can find the code on Github. It is also published in the Chrome extention store.